Your Guide to Figtree

Helpful Information and Resources for Families

Our Service Philosophy

At Figtree, we recognise that the first five years are fundamental to your child’s social, emotional, cognitive, and physical development. Our programs, guided by the Early Years Learning Framework (EYLF) and National Quality Framework (NQF), are designed to foster independence, cooperation, and respect for diverse cultures, abilities, and identities. We aim to create positive early experiences that lay a strong foundation for holistic growth.

Discover

Subsidy Eligibility

Curious about the cost of early childhood education? Use the Childcare Subsidy Calculator to estimate your family’s fees and learn more about available financial support.

Our Tour

Take A Virtual Tour

Explore our state-of-the-art facilities, nurturing environments, and expansive outdoor areas with our virtual tour.

TEstimonials

The Difference We Make

Our Commitment to You

The Client Service Charter

At Figtree Early Learning Centre, part of St Anthony’s Family Care, we are dedicated to ensuring a smooth and positive experience for every family. Our Client Service Charter outlines the services we offer, how you can access them, and what steps to take if our services don’t meet your expectations.

Vision

St Anthony’s Family Care works to deliver a range of services to nurture and support children and young adults of all abilities while at the same time responding to their families’ needs.

Values

Respect, Equality, Compassion, Integrity, Responsive to families, Accountability, & Courage.

Mission

St Anthony’s Family Care follows in the footsteps of St Mary MacKillop by supporting children and young adults in achieving their hopes and dreams and so enabling them to lead fulfilling lives.

Our Commitment to You

Figtree Early Learning Centre promises to:

  • Respect your right to provide feedback, suggestions, and make complaints.
  • Make continuous improvements to our services.
  • Support your right to make your own decisions and choices.
  • Work with you and your family to build meaningful and respectful partnerships.
  • Gain your consent and respect your privacy, only using your personal information according to Australian law and as required by our funding bodies.
  • Provide advice to you about other support services available.
  • Ensure staff are provided with relevant training and support.
  • Support you to be represented by an advocate.
  • Respect and adhere to all Australian laws.

To help us provide the best possible service, we ask that you:

  • Treat our staff and other service users with dignity and respect.
  • Provide accurate and up-to-date information to help us deliver services.
  • Tell us about any changes to your needs or circumstances.
  • Give us honest feedback about our services.

what we offer

Improving Our Service

St Anthony’s Family Care values your feedback and is committed to resolving complaints in a reasonable, transparent, and confidential manner. If you have concerns, please speak with a member of our team or the Service Coordinator. If unresolved, contact our Chief Executive Officer. Further escalation options are detailed in the St Anthony’s Family Care Feedback brochure.

Give Your Child the Best Start

At Figtree, we’re committed to supporting your child’s growth and development every step of the way. Let’s work together to build a brighter future for your family.